Responsible Gaming —
Stay Safe, Stay in Control
mcw logo believes gaming is entertainment, not addiction. On this page you can learn how to set your own limits, recognise warning signs, and get help when needed.
Age Limit and Our Commitment
To register at mcw logo and take part in any betting or casino activity, you must be at least 21 years old. This is a firm rule of our platform.
mcw logo is committed to providing a responsible gaming environment. We want every player to play for fun — not to chase losses, and not to escape from stress. Our terms and conditions clearly state that every player must follow responsible gaming principles.
Betting should never be treated as a reliable source of income. Every bet carries financial risk. Set a budget, stick to time limits, and never spend beyond your means. Our privacy policy explains how we protect your information and how we use data analysis to identify problematic behaviour.
You can use the tools below to stay in control of your own gaming. If you feel something is wrong, do not wait — contact our 24/7 live chat or email us.
Control Tools — Set Your Own Limits
mcw logo offers several tools to help you maintain conscious control over your gaming. To use them, contact our support team via live chat.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Reducing a limit takes effect immediately; increasing it is subject to a 72-hour cooling-off period.
Session Time Limit
Decide in advance how long you will play in one sitting. Once the set time is up, the site will automatically prompt you to end your session.
Temporary Break
Temporarily close your account for anywhere from 1 day to 6 weeks. During the break you will not be able to log in or place any bets.
Self-Exclusion
Close your account for a minimum of 3 months or permanently. Once activated, it cannot be cancelled before the cooling-off period ends.
Loss Limit
Set in advance how much you are willing to lose within a given period. Once you reach the limit, no further bets can be placed for that period.
Contact Support
Contact us via 24/7 live chat or email to activate or change any tool. Support is available in both Bengali and English.
Warning Signs
If you or someone you know shows any of the signs below, consider seeking help. These are not signs of weakness — they are signs of awareness.
- You keep placing larger bets to try to win back money you have lost.
- You want to stop playing but cannot, and feel restless when you try.
- You hide your betting activity from family or friends.
- You are spending money meant for essential expenses or debt repayment on betting.
- Gaming is disrupting your sleep, work, or family relationships.
- Losing puts you in a very bad mood, and winning makes you feel a strong urge to bet again right away.
- You are borrowing money from friends or family to fund your betting.
Basic Rules for Healthy Gaming
Following these simple habits will keep betting as entertainment rather than a problem.
Where to Get Help
If you are struggling, do not carry it alone. mcw logo's support team, your family, and professional counsellors are ready to help. Our FAQ also has plenty of information on responsible gaming.
mcw logo Live Chat
Talk to us anytime via 24/7 live chat, in Bengali or English. Account limits, self-exclusion, or any concern — we will help you confidentially.
Email Support
You can also reach us by email. Our responsible gaming team will respond as soon as your message is received. Support email: [email protected]
Family and Friends
Talk openly with the people close to you. Support from family is often the most effective first step, even more so than professional treatment.
Professional Mental Health Counselling
In Bangladesh, the National Institute of Mental Health (NIMH), various non-governmental organisations, and mental health specialists provide counselling for gambling addiction. Contact your nearest hospital or clinic.
Support Groups
Groups that help people recover from gambling addiction offer a space to share experiences. Talking with others who have gone through the same struggle can make the path to recovery easier.